SHIPPING
AUSTRALIAN CUSTOMERS
We provide free Standard Shipping on all orders over $200.00 (estimated delivery time 2 - 7 business days).
Standard Shipping costs $10.00 for orders under $200.00 (estimated delivery time 2 - 7 business days).
Express Shipping is also available for a flat rate of $15.00 (estimated delivery time 1 - 3 business days).
NEW ZEALAND CUSTOMERS*
We provide free DHL Express Shipping on all orders over $200.00 (estimated delivery 2 - 5 business days).
DHL Express Shipping is available for a flat rate of $15.00 on all orders under $200.00 (estimated delivery time 2 - 5 business days).
* New Zealand customers are responsible for any taxes and duties for importing into your country from Australia. Please view our Terms & Conditions regarding New Zealand GST, Customs Charges & Duty.
AUTHORITY TO LEAVE
Our Express and Standard shipping is done with 'authority to leave'. This allows for your order to be left in a safe location when no one is at home. If the courier/Australia post deems that there is no safe location, the order will be brought to the nearest post office and a card left with further instructions on how to collect.
Your order will be processed, packed and shipped from our Sydney warehouse within 24 hours (excluding weekends and public holidays).
AUSTRALIAN RETURNS
FINAL SALE ITEMS
Item(s) purchased that are described as 'Final Sale' are not eligible for refund.
REFUND POLICY
Provided the item is not Final Sale and you adhere to the policy conditions below, you are welcome to a full refund on every order.
RETURNS PROCEDURE
To be eligible for a refund:
- Request the refund within 14 days of receiving your order.
- Keep the item(s) in new condition, free from marks and damage.
- Do not remove hygiene labels or swing tags.
- Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning
- Include the return authorisation from in your return parcel.
We will generally process your refund within 24 - 48 working hours of receiving your return. Funds may take up to 10 business days to appear in your account.
If you are unclear on any of these steps or have any questions, contact us or email customercare@bondiborn.com
EXCHANGES PROCEDURE
We currently do not process exchanges through our online store. If you would like to exchange your items for a different colour or size, we suggest placing a new order as soon as possible to secure your desired item, and returning your unwanted items to us for a full refund.
RETURNS PROCEDURE
If your purchase is eligible for a free return, simply click the button below to request a return and enter your order details. You will be provided with a prepaid shipping label.
NEW ZEALAND RETURNS
If you are not 100% happy with your order, you are welcome to return based the conditions below. New Zealand customers must pay the cost of returning the garment to our Australian warehouse. To avoid missing out on your preferred style or size, you can choose to place another order and we will fully refund the original item once it has been received.
We will generally process your refund within 24 - 48 working hours of receiving your return.
RETURNS PROCEDURE
Customers based in New Zealand, please email us at customercare@bondiborn.com or via the contact page to initiate a return. Please cite your order number, the item(s) being returned and reason(s) for returning. Customers based in New Zealand are responsible for coordinating their return order to our warehouse in Australia in order to have it refunded.
RETURNS POLICY
To be eligible for a refund:
- Check that you are within BONDI BORN’s 14 day return policy time frame.
- Keep the item(s) in new condition, free from marks and damage. Do not remove hygiene labels or swing tags.
- Complete the return authorisation form provided in your order; citing your order number, the item(s) being returned and reason(s) for returning and including it in your returns parcel.
- Within the next working day, we will email you confirmation of your request and provide full details on where to send the return.
If you are unclear on any of these steps or have any questions, contact us. We will generally or process your refund within 24 - 48 hours of receiving your return, excluding weekends. Funds may take up to 10 business days to appear in your account.
NEW ZEALAND DUTIES & TAXES
From the 1st of December 2019, a goods and services tax (GST) of 15% will apply to all low value goods under NZ$1000 shipping to New Zealand customers. Tax will be calculated and applied at checkout. New Zealand customs will not impose any further taxes, duty or import entry fees on goods under NZ$1000.
If the total value of the package is over NZ$1000 however, New Zealand customs will still collect tariff duty (if applicable) as well as import entry fees. These charges are the responsibility of the recipient, directly to the New Zealand customs service or its authorised service provider. We are not able to offer a refund for returned goods, which are returned because the customer wishes to avoid paying any customs duties imposed.
When ordering from BONDI BORN, you agree to pay any Customs, Import Duty and Tax charges which may be imposed by the New Zealand government.
If you refuse to pay any Customs, Import Duty and Tax charges imposed and thereby prevent delivery of your order, you will remain liable for the purchase price of the product(s) and any Customs, Import Duty and Tax charges or penalty imposed by your government. We suggest that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises. We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. BONDI BORN is not responsible for any delays caused by destination customs clearance processes. Customs duties or taxes are not payable by BONDI BORN and you will not be reimbursed for any of GST, duties or taxes charges. Please refer to our Terms & Conditions for more information. You can find more information by heading to the New Zealand customs website.