Frequently Asked Questions
Your tracking information can be found on your shipping confirmation email which will be sent to you once your order has been packed and shipped. If you are unable to track your order, please contact customercare@bondiborn.com.
Standard shipping is free for all Australian orders over $200.00 and otherwise a flat rate of $10.00. Express shipping is also available for $15.00 per order.
Express shipping is free for all New Zealand orders over $250.00 and otherwise a flat rate of $15.00. See our shipping page for more details.
Express shipping is free for all New Zealand orders over $250.00 and otherwise a flat rate of $15.00. See our shipping page for more details.
Yes, for New Zealand based orders, customers are liable for any GST, Customs Charges and/or Duties that are applicable to your order, charged by the New Zealand Customs Service. Please view our Term & Conditions regarding New Zealand GST, Customs Charges & Duty.
To find your perfect size, please refer to our measurements on our size guide. If you have specific sizing questions, please email customercare@bondiborn.com and we will be happy to help.
Your happiness is the most important thing to us here at BONDI BORN, so if you’re not 100% satisfied with your purchase, you can return it for a full refund or exchange. Please see our shipping page for more details.
No, you do not require an account to place an order online, you can check out as a guest. We do suggest creating an account so that when you sign in the next time you visit online, all your details will be automatically entered.
We accept Visa, MasterCard, Amex, PayPal, Google Pay, Klarna as well as Afterpay.
Please contact Customer Service as soon as possible to amend the delivery address. We are unable to make any changes to your order once it has been processed by the warehouse.
Your order will be processed, packed and shipped within 24 hours of placing your order (excluding weekends). Delivery time will vary depending on your location and depending on which shipping option you select. For more information, please contact customercare@bondiborn.com or see our shipping page for more details.
We will keep a close eye on your return order as it is shipped back to us. Once we receive your return, we will inspect the returned garment(s) to ensure it meets our return standards. We will then process your refund or your replacement order within 24 hours of receiving your return (excluding weekends). Once your return has been processed, you will receive an automated email. The funds may then take up to 10 business days to appear in your account.
Follow the prompts here to request a return or exchange.
Most of our one-piece swimwear and bikini tops have removable bra cups, however some pieces may not include bra cups. Please refer to each individual product description for details or contact customercare@bondiborn.com if you have any questions regarding sizing & fit.
Check the term & conditions, and expiry date of the offer as most coupon codes are only valid for a limited amount of time or may not be applicable to all products. Coupon codes/vouchers are valid for one use only. If you’re still having problems, please contact customercare@bondiborn.com
Please visit our Contact page for full details, or alternatively email BONDI BORN customer service at delivery@bondiborn.com and we will respond to your enquiry as soon as possible.
Please contact customercare@bondiborn.com as soon as possible to cancel your order and we will do our best to accomodate.
All orders placed online will be processed in AUD.
Promotional sale items are eligible for return or exchange, providing you notify us within 14 days of receiving your order. Once this timeframe has passed, we will not be able to process the refund or exchange. Final sale item(s) are unable to be returned for a refund or exchange unless faulty.
