Frequently Asked Questions
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Shipping
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How much does shipping cost?
AUSTRALIAN CUSTOMERS
We provide free Standard Shipping on all Australian orders over $200.00 (estimated delivery time 2 - 7 business days).
Standard Shipping costs $10.00 for orders under $200.00 (estimated delivery time 2 - 7 business days).
Express Shipping is also available for a flat rate of $15.00 (estimated delivery time 1 - 3 business days).
NEW ZEALAND CUSTOMERS
We provide free DHL Express Shipping on all orders over $200.00 (Estimated delivery 2 - 5 business days).
DHL Express Shipping is also available for a flat rate of $15.00 on all orders under $200.00 (estimated delivery time 2 - 5 business days).See our shipping page for more details.
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How long will my order take to arrive?
Your order will be processed, packed and shipped within 24 hours of placing your order (excluding weekends and public holidays). Delivery time will vary depending on your location and depending on which shipping option you select. For more information, please contact customercare@bondiborn.com or see our shipping page for more details.
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How can I track my order?
Your tracking information can be found on your shipping confirmation email which will be sent to you once your order has been packed and shipped. If you are unable to track your order, please contact customercare@bondiborn.com.
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How do I amend/cancel my order?
Please contact customercare@bondiborn.com as soon as possible to amend the delivery address or to change items in your order.
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Returns
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What is your returns policy?
Your happiness is the most important thing to us here at BONDI BORN, so if you’re not 100% satisfied with your purchase, you can return it for a full refund or credit. Please see our shipping page for more details.
We offer FREE returns within Australia only on all full priced item(s). For more information, please see our returns page.
For customers located in New Zealand, it is solely your responsibility to have your order returned to our Sydney warehouse before we are able to process a refund.
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Can I return sale items?
Promotional sale items are eligible for a return, providing you notify us within 14 days of receiving your order. Once this timeframe has passed, we will not be able to process the refund.
Item(s) purchased that are described as 'Final Sale' are not eligible for a refund unless faulty.
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How do I make a return?
Follow the prompts here to request a return.
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I’ve sent some items back from my order. Have you received them?
We will keep a close eye on your return order as it is in transit. Once we receive your return, we will inspect the returned garment(s) to ensure it meets our return standards. We will then process your refund or your replacement order within 24 hours of receiving your return (excluding weekends and public holidays). Once your return has been processed, you will receive an automated email. The funds may then take up to 10 business days to appear in your account.
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Payment
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What payment methods do you accept online?
We accept Visa, MasterCard, Amex, PayPal, Google Pay, as well as Afterpay.
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Am I liable for GST, Customs or Duties on my order?
Yes, for New Zealand based orders, customers are liable for any GST, Customs Charges, and/or Duties that are applicable to your order, charged by your local Customs Service. Please view our terms & conditions regarding New Zealand GST, Customs Charges & Duty.
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Which currency will my payment be processed in?
All orders placed online will be processed in AUD.
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Sizing
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What size should I order?
Sizing on this site is from XS to XXL.
Using a soft tape measure, measure your bust & hips at their largest point and refer to the guide to understand what size will be the best fit for you.
Our Sculpteur fabric is designed to fit firm. Size up if you are between sizes.
To find your perfect size, please refer to our size guide page. If you have specific sizing questions, please contact BONDI BORN customer service at customercare@bondiborn.com.
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Do your swimwear products have removable bra cups?
Most of our one-piece swimwear and bikini tops have removable bra cups, however some pieces may not include bra cups. Please refer to each individual product description for details or contact customercare@bondiborn.com if you have any questions regarding sizing & fit.
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Other
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I have a coupon code/voucher, but it’s not working!
Check the term & conditions, and expiry date of the offer as most coupon codes are only valid for a limited amount of time or may not be applicable to all products. Coupon codes/vouchers are valid for one use only. If you’re still having problems, please contact customercare@bondiborn.com.
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How can I contact you?
Email customercare@bondiborn.com for all general enquiries. We will try to respond by the next business day.
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